Assessing performance using a competency framework
Featured in the The Competencies Activity Pack training manual
By Roger Pattison & Andrea Moffat
Category: Competencies
Credit price: 3 download credits (Single user)
A person's performance may vary over time, from good to poor. However, the tendency is to allow single isolated incidents to influence our judgement and prevent us seeing what the overall performance is. Someone may do something particularly good or bad and our judgement is permanently coloured as a result. Or we may allow recent events to outweigh less recent events. Organisations value competence in different ways - some value technical expertise, others commitment in hours; some see initiative as critical, others try to develop clones of the management. This activity demonstrates how individual assessment can be compared to group assessment. The differences can then be examined and a consensus agreed. As a result, participants become aware of any bias and learn to overcome it. Evidence, in the form of case studies, helps to check our participants' assessment capabilities.
The activity begins with an explanation of what performance management is about. Each participant reads a case study based on performance evidence individually and then, without conferring, each participant completes an assessment of competency level for leadership, management and development of staff, communication, teamwork and interpersonal skills, giving their reasons. In groups the participants compare their decisions and discuss and record any differences, becoming aware of why this should be and of any bias that has arisen. Each group agrees a consensus competency level and any possible performance improvements. Their findings are discussed in a plenary session. The activity concludes with a look at the benefits and advantages of appraising performance using a competency framework and a review of the key learning points.
Who is it for: This training activity is intended for use by trainers to help managers appraise staff using competency-based evidence of performance.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 02:35:00 |
| No of Pages: | 16 |
Resources: View standard resources for Fenman training activities
Additional resources: One sheet of prepared flipchart paper.
Purpose: This training activity is intended for use by trainers to help managers appraise staff using competency-based evidence of performance. This may lead to a better understanding of appraising how someone performs, which in turn leads to better performance-management decisions, including identifying training and development.
Download the training activity, Assessing performance using a competency framework as featured in the Fenman training manual; The Competencies Activity Pack