Just a minute
Featured in the Managing Discipline and Grievance training manual
By Aileen Goodman & Caroline Love
Category: Conflict Resolution
Credit price: 4 download credits (Single user)
Managing assertively is one of the key skills for the effective control and support of staff. However, assertive behaviour can often be viewed as ‘selfish’. In fact, it is a core action that shows recognition of both rights and responsibilities. Assertiveness is a valuable tool for managing discipline and grievance.
After brief introductions from the participants to get them to think positively about themselves, you give the purpose for the training activity. Participants explore what is meant by assertiveness, before individually responding to reflective questions. They then work in pairs to identify any patterns for their use of assertive behaviour. Artwork is used to represent these ‘patterns’. A short noisy energiser helps participants think about their attitudes to passive, aggressive and assertive behaviour. Skills for assertiveness are identified and described, and the group then observe you demonstrating these behaviours to identify non-verbal behaviours and assertiveness in practice. Participants complete a learning log to finish the training activity.
Who is it for: This training resource is intended for use by trainers to give participants the opportunity to explore how personal attitudes and feelings affect assertiveness. Managing assertively is one of the key skills for the effective control and support of staff.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 02:30:00 |
| No of Pages: | 29 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers as part of a programme on managing discipline and grievance. It can be used as part of any programme on assertiveness training, customer care, developing business skills, leadership skills, management development, managing poor performance, personal development, staff support and supervision, team development and managing harassment. If you are using, ‘That’s not what I meant’, then it is best to use it before this training activity.
Download the training activity, Just a minute as featured in the Fenman training manual; Managing Discipline and Grievance