Challenging and feedback skills
Featured in the Developing People: The Manager's Role training manual
By Caroline Love
Category: People Management and Motivation
Credit price: 4 download credits (Single user)
To develop people effectively we need to develop the skills to give people information on their performance, their individual style and their way of operating in the world of work. We must be able to give feedback and challenge as necessary, but we must also know what it feels like to be challenged and to receive feedback. We have to become learners before we can become enablers.
After a short introduction, the participants divide into pairs to explore what ‘challenging’ and ‘feedback’ are and are not. Together they develop lists of ideas and briefly discuss their experiences of giving and receiving feedback and of challenging. Working in pairs, the participants have an opportunity to practise giving and receiving feedback, using prepared scenarios, and to reflect on their learning. You then introduce the participants to the five R’s: a five-step guide to challenging, and they practise challenging and giving and receiving feedback using their own situation as material. This is followed by a brief discussion about how they found using and developing their skills in practice, and how confident they now feel about challenging in their workplace. The training activity closes with the participants spending a few minutes reflecting on their use of skills now and what they want to develop further.
Who is it for: This training resource is intended for use by trainers to enable participants to recognise the core skills of challenging and feedback for promoting development.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 03:25:00 |
| No of Pages: | 27 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers during a programme on developing people: the manager’s role. When you use it will depend upon your overall programme objectives and also the other planned activities. Ensure that there is a variety of methods in the chosen activities. This training activity can also be used in any management development programme, and in programmes for training trainers, coaching, staff support and supervision and appraisal/staff review.
Download the training activity, Challenging and feedback skills as featured in the Fenman training manual; Developing People: The Manager's Role