Definition of Quality
Featured in the The Trainer's Quality Pack training manual
By Tony Bray
Category: Quality Improvement
Credit price: 2 download credits (Single user)
Why do people buy this car?
You begin the training activity by introducing the concept of defining quality directly related to customer satisfaction, by using an everyday example. The participants then explore the full implications of one definition of total quality, relating it to their own experiences and businesses.
Who is it for: This training resource is intended for use by trainers to enable participants to develop an understanding of the concept of quality.
- Themes:
- Developing quality consciousness,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 02:40:00 |
| No of Pages: | 9 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers as an essential early session in a quality initiative, to ensure that everyone moves forward with the same level of understanding.
Download the training activity, Definition of Quality as featured in the Fenman training manual; The Trainer's Quality Pack