Conflict in organisations
Featured in the Managing Conflict training manual
By Caroline Love
Category: Conflict Resolution
Credit price: 3 download credits (Single user)
It is all too easy to end up in a cycle of negativity that leads to conflict. It might be that the behaviour of a member of staff is not entirely appropriate; or that a staff member has a somewhat negative approach to issues; or that there is something about a staff member’s manner which is unappealing. In any of these circumstances, it is possible to end up in a cycle of negativity and conflict in their relationships with staff.
Following your very brief introduction to the purpose of the training activity, the participants, working in small groups, respond to five different conflict situations between staff and the manager. The feedback session provides an opportunity to clarify strategies and the way forward in each situation. Learning is then summarised with a short presentation of a model – five strategic styles for managing conflict. The participants develop an awareness of their current style, consider any changes they might want to make to their style, and identify blocks to deciding and implementing strategies for managing conflict. This is done through individual and pairs work on personal learning. The training activity ends with your summary of the key factors in deciding which strategic style to use in a particular situation.
Who is it for: This training resource is intended for use by trainers to enable participants to look at how they can manage the potential for conflict in their relationships with staff.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 01:50:00 |
| No of Pages: | 17 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers to provide managers and team leaders with the opportunity to identify strategies for managing potential conflicts with staff. It can be used in a programme on managing conflict as well as programmes on team leadership, managing effective business relationships, and managing for managers.
Download the training activity, Conflict in organisations as featured in the Fenman training manual; Managing Conflict