Difficult Behaviour - Saying it like it is
Featured in the Managing Discipline and Grievance training manual
By Aileen Goodman & Caroline Love
Category: Conflict Resolution
Credit price: 4 download credits (Single user)
All managers have witnessed inappropriate behaviour in staff they line-manage. How this behaviour is dealt with is crucial to individual and team well-being and to the psychological contract staff have with the organisation. If a manager either resorts directly to the disciplinary procedure (in all but the most serious cases), or ignores the behaviour, staff morale will be damaged, customers will experience a poor service, and the organisation will suffer. In all but the most serious cases, a manager is aiming to work with the staff member, to enable them to develop skills and behaviours in line with organisational policy and good practice.
Following a brief reflection upon the purpose of constructive criticism and your introduction to the purpose of the training activity, participants work in small groups to develop responses that challenge different scenarios involving difficult behaviour. From this, participants develop guidelines for constructive criticism and then move on to practise their skills in giving constructive criticism. The training activity closes with a discussion of the place of constructive criticism in staff management and the management of potential disciplinary situations.
Who is it for: This training resource is intended for use by trainers to help participants identify and practise the skills necessary for confronting and challenging inappropriate behaviour and giving constructive criticism.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 02:40:00 |
| No of Pages: | 23 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers as part of a programme on managing discipline and grievance. It can also be used on any programme on customer care, development business skills, leadership skills, managing for the first time, personal development, managing harassment, or team development.
Download the training activity, Difficult Behaviour - Saying it like it is as featured in the Fenman training manual; Managing Discipline and Grievance