The Quality Iceberg
Featured in the The Trainer's Quality Pack training manual
By Tony Bray
Category: Quality Improvement
Credit price: 2 download credits (Single user)
What are the hidden costs of poor quality?
This training activity likens the costs of poor quality to an iceberg – whilst a small tip may be seen above the surface, the vast bulk is hidden below. After a brief introduction, participants identify their own ‘hidden’ costs of poor quality.
Who is it for: This training resource is intended for use by trainers to enable participants to think about the hidden costs of poor quality.
- Themes:
- Developing quality consciousness,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 00:50:00 |
| No of Pages: | 7 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers to help participants in the early stages of a quality programme with the sometimes difficult task of identifying the costs of poor quality in their own companies or departments. It neatly follows sessions on quality related costs, and the cost of quality questionnaire.
Download the training activity, The Quality Iceberg as featured in the Fenman training manual; The Trainer's Quality Pack