Dealing with non-assertive behaviour
Featured in the The Assertiveness Skills Pack training manual
By Joanna Gutmann
Category: Communication Skills
Credit price: 3 download credits (Single user)
Non-assertive behaviour may appear to present no problems, because you get your own way with little or no argument. However, as a manager or supervisor, it is important to get maximum commitment from your staff, and cowed agreement is not sufficient in the long term. Non-assertive behaviour can influence, either through causing guilt or irritation. It is the behaviour of the non-assertive person, rather than the substance of their argument, which may cause you to change your mind. It is important to remember and respect others’ rights to non-assert themselves. In order to behave assertively, you must genuinely give others the chance to air their views or to disagree, and to be sensitive to body language and conflicting signals. However, if this chance is not taken, then you can continue by being clear and direct, not letting your guilt or irritation affect the way in which you deal with that person.
Participants look at how non-assertive behaviour affects them, and consider ways of dealing with it assertively.
Who is it for: This training resource is intended for use by trainers to enable participants to recognise non-assertive behaviour and to deal with it assertively by looking at how such behaviour affects them.
- Themes:
- Assertive behaviour,
- Non-assertive behaviour,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 01:15:00 |
| No of Pages: | 13 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers with staff who wish to develop their assertiveness skills. All participants should have completed ‘Rights in assertiveness’, and must have taken part in ‘Behaviour styles’, or have undergone basic assertiveness training, to provide them with the background information and understanding to support this activity.
Download the training activity, Dealing with non-assertive behaviour as featured in the Fenman training manual; The Assertiveness Skills Pack