Dealing with the emotional employee
Featured in the Managing the Poor Performer training manual
By
Category: Performance Management
Credit price: 3 download credits (Single user)
It is a lucky manager who does not have to deal with an emotional employee from time to time. This training activity has a particular framework for the emotional situation, the one where your attempt to address the issue of under performance leads to an emotional outburst of tears or anger. The biggest difficulty with this type of situation is that is usually comes as a surprise. We are not expecting this sort of reaction, therefore the manager has to react quickly and effectively to the outburst, whether it is of anger or sadness, and even an outburst of joy can have consequences that are difficult to handle.
After a brief introduction to the training activity, the participants divide into small groups and consider times in their lives when they have been on the receiving end of an emotional outburst. Their responses are codified into the three cardinal principles. The participants then engage in role plays, where one participant plays an emotional individual and another plays the manager and tries to calm the person. They then look at a framework within which to operate the cardinal principles in the form of the critical process, and then practise using the critical process in a second role play situation. The training activity closes with a review of the cardinal principles and the stages of the critical process.
Who is it for: This training resource is intended for use by trainers to enable participants be learn the underlying principles of dealing with emotion in others and adopt a carefully structured process with which to engage the individual, using two separate role plays.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 02:45:00 |
| No of Pages: | 20 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers on managing poor performer programmes, basic counselling skills courses, and introduction to management courses.
Download the training activity, Dealing with the emotional employee as featured in the Fenman training manual; Managing the Poor Performer