Dealing with conflict - possible options
Featured in the Dealing with Difficult and Aggressive Behaviour training manual
By Caroline Love
Category: Conflict Resolution
Credit price: 3 download credits (Single user)
In any one-to-one conflict there is a range of behaviours that either person can adopt when dealing with conflict. This conflict resolution training activity introduces participants to this range of behaviours and provides opportunities to identify appropriate behaviours to use in different situations when dealing with conflict.
You introduce the purpose of this training activity and the model ‘Options for dealing with conflict.’ Participants then individually assess their past responses to conflict situations and, in pairs, identify what they could do differently next time when managing conflict. Forming small groups, participants then move on to consider in what situations particular behaviours are useful.
Who is it for: This training activity is intended for use by trainers to introduce participants to a range of possible options for dealing with conflict: collaborating, competing, accommodating, avoiding and compromising. It is an opportunity for participants to assess
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 01:20:00 |
| No of Pages: | 15 |
Resources: View standard resources for Fenman training activities
Purpose: This conflict resolution training activity is intended for use by trainers in a programme on dealing with difficult and aggressive behaviour. It can also be used in programmes on managing/dealing with conflict, or negotiating skills.
Download the training activity, Dealing with conflict - possible options as featured in the Fenman training manual; Dealing with Difficult and Aggressive Behaviour