Dealing with conflict
Featured in the The Team Leader's Development Manual training manual
By Mike Fenwick
Category: People Management and Motivation
Credit price: 2 download credits (Single user)
Conflict within the team can be difficult for a team leader. If it is healthy rivalry, then it may be positive and stimulate competition. However, if it becomes personal and destructive, then it needs to be resolved. Dealing with conflict early, honestly, and by following the right procedure is essential. If this is not done, then the conflict has a habit of reappearing at a later date to cause a much deeper problem.
For this training activity, you involve participants, in groups, in a two-part case study. They are not told initially that there are two parts, however, as this would indicate that the ‘situation’ in the case study escalates – something they should not realise until later in the training activity. In part one of the case study, you give them a conflict issue to resolve, where two group members are becoming antagonistic towards each other. Gary, the apparent aggressor, is behaving in a way that is upsetting one of his colleagues, Sara. You then ask the groups to discuss how they would handle the situation and to report back in the form of a presentation. You then introduce the next stage, part two, which picks up the same scenario two weeks later. By this time Gary has threatened Sara, who now wants to make an official complaint against him. Working in groups, the participants use their own grievance and disciplinary procedures to decide what actions need to be taken to implement the grievance procedure for Sara and a disciplinary hearing for Gary.
Who is it for: This training resource is intended for use by trainers to enable participants to work with their own grievance and discipline procedures to decide how to deal with a case which moves from conflict to a formal complaint of harassment.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 02:50:00 |
| No of Pages: | 9 |
Resources: View standard resources for Fenman training activities
Additional resources: Copies of grievance and disiplinary procedures.
Purpose: This training resource is intended for use by trainers either as part of a management development programme, or as part of a programme dealing with personnel issues. It can also be used in programmes on assertiveness, communication, considering colleagues, decision making, developing others, influencing others, leadership, problem solving, and teamwork.
Download the training activity, Dealing with conflict as featured in the Fenman training manual; The Team Leader's Development Manual