Dealing with unacceptable behaviour
Featured in the Discipline and Grievance: 30 case studies and activities training manual
By Gill Hardy & Gill Kelley
Category: Conflict Resolution
Credit price: 2 download credits (Single user)
Begin this training activity by asking participants what they would consider to be unacceptable behaviour. Their answers should include behaviour that causes individuals to feel intimidated, anxious, bullied or inadequate. They may also give specific examples from their personal experience, but don’t make a judgement if they disagree about whether examples are unacceptable or not.
When managers receive complaints from employees about unacceptable behaviour, these complaints should be investigated as quickly as possible and dealt with in a non-judgemental manner. In the case study, participants read two examples. In the first, the manager does not respond immediately. Each case stops at this point, and participants are asked to consider what might happen next. Participants work in groups of three or four, with the trainer observing the groups and making suggestions if they need help. The trainer takes feedback and draws out the key learning points to summarise and debrief the training activity. Participants do need some knowledge, to be able to consider when it might be appropriate to use informal procedures, so this case is particularly useful for testing that knowledge during a training course.
Who is it for: This training resource is intended for use by trainers with supervisors, team leaders and managers who are responsible for managing themselves and others.
- Themes:
- Informal discipline,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 00:40:00 |
| No of Pages: | 6 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers to illustrate that complaints from employees about unacceptable behaviour should be investigated as quickly as possible, and dealt with in a non-judgemental manner. The point is also made that it is preferable to deal with cases of harassment internally and informally where possible.
Download the training activity, Dealing with unacceptable behaviour as featured in the Fenman training manual; Discipline and Grievance: 30 case studies and activities