Developing a strong customer focus
Featured in the Winning Teams training manual
By Tony Bray
Category: Team Building
Credit price: 2 download credits (Single user)
A winning team will have a balanced view of the commercial world in which it operates. This requires a clear focus on the goods, products or services it provides for its customers/clients, and how this relates to the needs of the organisation and its staff.
This training activity encourages the participants to consider what their customers, the company, and they as employees want, and then to look more closely at the wider issue of satisfying customer’s needs.
Who is it for: This training resource is intended for use by trainers to highlight the vital importance of a strong client/customer focus by working on three key issues: what their clients/customers want; what the company wants; and what the staff want.
- Themes:
- Communications,
- Leadership,
- Practical management,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 01:30:00 |
| No of Pages: | 10 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers whenever a section or team is in danger of losing sight of the primary reason for its existence, which is to serve its customers, clients or user groups.
Download the training activity, Developing a strong customer focus as featured in the Fenman training manual; Winning Teams