Disagreeing assetively
Featured in the Managing Conflict training manual
By
Category: Conflict Resolution
Credit price: 3 download credits (Single user)
One of the causes of conflict at work is the simmering resentment people experience when they have not been assertive. Another cause of conflict at work is the hurt experienced when other people are aggressive. The simmering resentment boils over into aggression and can easily lead to conflict. The hurt festers and is expressed in an aggressive outburst. This training activity is an introduction to assertive behaviour and provides an opportunity to practise disagreeing assertively, aiming to prevent or manage conflict.
Following your brief introduction to the purpose of the training activity, the participants work to define assertive, non-assertive and aggressive behaviour. The definitions are confirmed during a feedback session. Next, the participants list people’s rights at work that underpin assertive behaviour. Then, in small groups, they develop assertive, non-assertive and aggressive responses to four scenarios, which they present to the whole group. The responses are ‘critiqued’ to identify appropriate responses. Finally, the participants work individually and then in small groups to identify the links between assertive behaviour and conflict management and prevention.
Who is it for: This training resource, intended for use by trainers, is an introduction to assertiveness techniques and provides a practice opportunity, so that the participants can say clearly and concisely what they mean to enable effective communication reducing the possibility of conflict.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 02:00:00 |
| No of Pages: | 19 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers in a programme on managing conflict. It is quite short and involves acting out scenarios; use it to introduce energy and a change of pace in a programme. This training activity can also be used in programmes on team leadership, team development, managing performance, managing effective business relationships, customer care, and supporting and supervising staff.
Download the training activity, Disagreeing assetively as featured in the Fenman training manual; Managing Conflict