Communicating via e-mail
Featured in the Communication Skills training manual
By Sarah Cook
Category: Communication Skills
Credit price: 2 download credits (Single user)
E-mail is increasingly being used as a communications medium. It is simple to use in any location with the necessary equipment, instant and fast. However, the downside is the amount of e-mail that people have to deal with every day. This activity allows participants to identify best practice in sending e-mail messages and provides a method for prioritising messages they receive.
You introduce the session and ask participants to brainstorm the advantages and disadvantages of using e-mail. Then the group agrees best practice in sending e-mail. They look at samples of the e-mails they send and discuss ways in which these can be improved. Finally, the trainer introduces a process for prioritising incoming e-mail and participants try this out on the e-mails they have brought along with them.
Who is it for: This training activity is intended for use by trainers to enable participants to send effective e-mails and prioritise those they receive.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 01:10:00 |
| No of Pages: | 10 |
Resources: View standard resources for Fenman training activities
Purpose: This training activity is intended for use by trainers to enable participants to send effective e-mail messages and prioritise the e-mails they receive. It can be used as a stand-alone training session or as part of a workshop on communication and letter-writing skills.
Download the training activity, Communicating via e-mail as featured in the Fenman training manual; Communication Skills