Using voice-mail effectively
Featured in the Communication Skills training manual
By Sarah Cook
Category: Communication Skills
Credit price: 3 download credits (Single user)
In today's business environment, increasing use is being made of voice-mail as a messaging system. This activity reminds participants how to use voice-mail effectively, either when the person is away from their desk or when they have to leave a message on a voice-mail.
You introduce the session and ask participants to list the advantages and disadvantages of using voice-mail. Then a discussion takes place on how best to use voice-mail and the best way to leave messages. The activity includes opportunities for participants to try this out. This activity is best run with participants who have access to a voice-mail system; in which case they will need to have access to telephones during the session. If this is not possible, you should provide a cassette recorder for each pair to use.
Who is it for: This training activity is intended for use by trainers to remind participants how to use effective voice-mail.
- Themes:
- Communication skills,
- Telephone skills,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 00:55:00 |
| No of Pages: | 11 |
Resources: View standard resources for Fenman training activities
Additional resources: Voice-mail system with telephones, otherwise a cassette recorder for each pair.
Purpose: This training activity is intended for use by trainers to remind participants of best practice when using voice-mail. It can be used as a stand-alone training session or as part of a workshop on communication and telephone skills.
Download the training activity, Using voice-mail effectively as featured in the Fenman training manual; Communication Skills