The emotional side of business success
Featured in the Using Emotional Intelligence at Work training manual
By Mike Bagshaw
Category: Emotional Intelligence
Credit price: 4 download credits (Single user)
The demands of global competition and the speed of change mean you have to achieve levels of collaboration, teamwork and direct communication never before dreamed possible. Leaner, flatter and more fluid organisations mean that you have to optimise your personal resources. One powerful resource is high Emotional Intelligence. This can make a positive difference to the quality of decision making, leadership, customer loyalty, creativity and innovation. The key to competitive advantage in the knowledge-driven economy is behaving in a more emotionally intelligent way. In so doing, you can harness the potential of the organisation’s greatest asset – people. Negative emotions like anger, fear, exclusion and uncertainty have a powerful negative effect. Organisations cannot afford to: waste valuable energy in negative politicking and game playing; lose customers by exhibiting attitudes of indifference; lose significant working days through stress related absence; or have change programmes fail because of people’s low morale, resistance, cynicism and self-preservation at the cost of collaborative working.
First, the participants consider the impact of emotions in the workplace, and look at their own emotional experiences. Then they are invited to think about what the concept of Emotional Intelligence means to them. Emotional Intelligence (EQ) is defined, and the key competencies that make up emotionally intelligent behaviour are presented and discussed. The participants go on to a syndicate group exercise, to look in more detail at the links between EQ and business outcomes. After this, you give a presentation on recent research.
Who is it for: This training resource is intended for use by trainers as an overview of Emotional Intelligence, and to enable participants to assess themselves on the key Emotional Intelligence competencies to spot ways to enhance their personal effectiveness.
- Themes:
- Emotional Intelligence,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 03:10:00 |
| No of Pages: | 37 |
Resources: View standard resources for Fenman training activities
Additional resources: 1 flipchart and stand for each group.
Purpose: This training resource is intended for use by trainers as a suitable introduction to a more extensive programme on Emotional Intelligence. It can be adapted as a business case for a culture that fosters soft skills to give competitive advantage. It can also be used as a seminar to raise awareness of the depth and breadth of the concept of Emotional Intelligence to counteract the rather glib use that is sometimes made of it.
Download the training activity, The emotional side of business success as featured in the Fenman training manual; Using Emotional Intelligence at Work