'It's good to talk'
Featured in the Valuing Diversity at Work training manual
By Ken Birkett & Val Rowland
Category: Diversity
Credit price: 3 download credits (Single user)
Successful organisations depend on the contributions of the workforce for competitive advantage, so it is necessary for organisations to supply employees with the means for achieving effective performance. At some time in their working lives many employees need some form of help and guidance (counselling). Employee counselling is good business practice, not ‘soft’ management. Effective counselling can, for example, increase employee confidence and commitment, improve performance and reduce time off. There are many types of situation where listening and guidance by a relevant person will be beneficial not only for the individual but also for the organisation as a whole. This sort of help should normally involve ‘giving advice’. Each situation is unique because each individual is unique.
Many employees at some time need help with their problems, and you begin this training activity by asking the participants to consider the need for and value of counselling in the workplace. You next examine some common situations where counselling may be needed, and how those responsible for employees require training to manage them effectively. The participants than take part in an exercise concerning the effects of a domestic problem on an employee in the workplace and how a manager might handle the situation, through effective skills and positive behaviour. A further exercise looks into a situation in the workplace that is creating interpersonal problems and what steps the participants would take if they were the manage dealing with it. The participants review the key learning points of the activity and you encourage them to apply what they have learned in other work and social situations.
Who is it for: This training resource is intended for use by trainers to examine situation, at home or in the workplace, which create problems for employees and explore ways of listening and guidance to help.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 02:10:00 |
| No of Pages: | 18 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers with all staff who are responsible for the work of others. Effective listening and providing guidance to assist decision making should be a part of basic skills training and therefore this training activity could play a part in most training programmes.
Download the training activity, 'It's good to talk' as featured in the Fenman training manual; Valuing Diversity at Work