Climbing the ladder to success
Featured in the Creative Customer Contact training manual
By Carole Williams
Category: Customer Service
Credit price: 3 download credits (Single user)
If people in customer service feel satisfied with their own lives they find it easier to give satisfaction to others. It is the people who have achieved in life who have a plan for life. Research demonstrates that those who have plans and goals which they commit to paper stand a far greater chance of getting what they want out of life and being where they want to be. Unless we are very fortunate, nothing comes to us by chance. We have to make our own way, decide what we want and then go for it. This training activity is a combination of personal development and development of customer service activities. Using success ladders, it guides participants through planning their own professional and personal life goals and their customer service activities. Once they have planned what they are setting out to do and are achieving it, they will be much better placed to satisfy the needs of their customers.
The training activity begins gently with an introduction to ladders to success. It takes participants through four stages: personal life goals; professional goals; plotting customer goals; and using the ladder of success to plan customer service goals. Much of the work will be personal to each individual, although there are opportunities for sharing and group discussion.
Who is it for: This training activity is intended for use by trainers to emphasise to participants the importance of setting goals and the benefits of achieving them in both professional and personal life success and within customer service activities.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 01:55:00 |
| No of Pages: | 20 |
Resources: View standard resources for Fenman training activities
Purpose: This training activity can be used in a variety of ways, either as a stand-alone activity or at the start of a session for participants wishing to identify and set future goals. It works well followed by ‘Minding your customers’ to provide individuals with a framework for the planning and collection of information relating to customers.
Download the training activity, Climbing the ladder to success as featured in the Fenman training manual; Creative Customer Contact