Gunfight at the OK Corral?
Featured in the Essential Interpersonal Skills for Outstanding Managers training manual
By Eddie Davies
Category: Communication Skills
Credit price: 4 download credits (Single user)
Individuals in all types of work roles need to work with other people to achieve their goals. This is particularly true of managers who usually operate at the heart of a wide network of contacts. There are a number of behavioural styles they can adopt to achieve these aims. Which approach they adopt is governed by several factors, including their level of self-esteem and how they view themselves in relation to other people. The training activity explores the background to a number of personal styles and identifies the benefits that an assertive approach to interpersonal interaction will have for the manager.
You begin the training activity by leading a discussion on the influence of self-esteem on interpersonal communication and then explore the four life positions that affect our choice of behaviour. Participants then take part in a group exercise during which they explore the typical behaviours and outcomes of adopting one of four styles at work. They next recognise that they have fundamental human rights at work, and they draft a set of ‘rights’ in another group exercise. In the last exercise, the participants take part in a practice scenario that asks them to use assertive behaviour to achieve their goal. They review the scenario and consider how they might change their behaviour when they return to work. You conclude with a review of the main issues covered. The participants offer their key learning points and make notes for an action plan to apply their learning from the training activity in the work place.
Who is it for: This training resource is intended for use by trainers to enable participants to explore different styles of interpersonal behaviour and their underlying psychological conditions in order to identify and practise the skills required to be assertive in interpersonal communication.
- Themes:
- Assertiveness,
- Coaching,
- Communication,
- Counselling skills,
- Customer care,
- Influencing skills,
- Interpersonal skills,
- Interviewing skills,
- Introduction to effective management,
- Life and career planning,
- Managing meetings,
- Negotiating skills,
- Performance management,
- Project management,
- Sales training,
- Self-assessment,
- Self-development,
- Stress management,
- Supervisory skills,
- Team-building skills,
- Team development,
- Time management,
- Trainer development,
- Women into management,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 02:40:00 |
| No of Pages: | 26 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers as a stand-alone session on interpersonal behaviour. It can also be used as part of a wider training programme in management skills development, such as assertiveness.
Download the training activity, Gunfight at the OK Corral? as featured in the Fenman training manual; Essential Interpersonal Skills for Outstanding Managers