Interpersonal skills audit
Featured in the Essential Interpersonal Skills for Outstanding Managers training manual
By Eddie Davies
Category: Communication Skills
Credit price: 4 download credits (Single user)
In this ever-changing world of global takeovers, mergers and acquisitions, and government intervention through Public/Private Partnerships (PPP) or best-value audits, it is becoming clear that there is one guiding principle that has stood the test of time. It is that an organisation is only as good as its people. No matter how well developed your administrative systems are or how sophisticated your computer applications are, if your people cannot work with each other or relate effectively to customers and external stakeholders, you will find it difficult to survive and prosper in these ever-changing times. This training activity provides an introduction to the central place that interpersonal skills hold in determining individual, team and corporate success. It divides the subject into its component parts and helps participants assess their competence and produce an action plan for further personal development.
You begin this training activity by distributing copies of various job advertisements to the participants. Working in small groups, they read them and identify that a commonly requested ingredient is well-developed interpersonal skills, regardless of the technical speciality of the job. You reinforce this viewpoint by referring to a survey conducted by the ‘Financial Times’ amongst recruiters of graduate trainees. Through presentation and discussion the participants identify the range of the skills involved and the types of situations where interpersonal skills could be deployed at work. The participants rate the relevance of the skills to their job and their current level of competence in core interpersonal skills. They go on to create an action plan for their continued personal development. The training activity closes with participants discussing and refining their action plan with fellow participants.
Who is it for: This training resource is intended for use by trainers to enable participants to discover how interpersonal skills are central to success at work.
- Themes:
- Assertiveness,
- Coaching,
- Communication,
- Counselling skills,
- Customer care,
- Influencing skills,
- Interpersonal skills,
- Interviewing skills,
- Introduction to effective management,
- Life and career planning,
- Managing meetings,
- Negotiating skills,
- Performance management,
- Project management,
- Sales training,
- Self-assessment,
- Self-development,
- Stress management,
- Supervisory skills,
- Team-building skills,
- Team development,
- Time management,
- Trainer development,
- Women into management,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 02:10:00 |
| No of Pages: | 24 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers as a stand-alone session or as an integral part of a management development programme. At the start of a management development programme it gives participants a plan of action they can use throughout the programme, and ensures they are aware of and motivated towards the content of the course. The training activity can also be used as the end of a management development programme. This has the advantage of the participants being fully aware of the skills and concepts involved. This latter approach enables participants to identify what steps they need to take to ensure they consolidate their learning and transfer it back to the workplace.
Download the training activity, Interpersonal skills audit as featured in the Fenman training manual; Essential Interpersonal Skills for Outstanding Managers