Introducing job cards/guides
Featured in the People Development Methods training manual
By Beverley Williams
Category: People Management and Motivation
Credit price: 3 download credits (Single user)
There are some tasks that don’t need to be carried out frequently. It would be unrealistic for staff to have a detailed knowledge of seldom-performed procedures. In these circumstances, job cards or guides are very useful as they give a step-by-step guide to follow whenever the rarely-used procedure needs to be performed. The required knowledge is often kept in manuals which may not be easily accessible, or in the mind of ‘Pam, who has been here for donkey’s years’. However, going through a large manual, possibly in front of a customer, does nothing for time effectiveness or professional image, and Pam will not always be available. This training activity explores the benefits of using job cards and leads the participants through the construction of one.
You begin the training activity by introducing the topic of job cards/guides and elicit ideas on the circumstances in which a job card would be useful. You then encourage the participants to consider the benefits of a job card over other methods currently in use. The participants then follow a step-by-step guide to develop their own job cards for a task or procedure of their own choice; alternatively they can use a given example.
Who is it for: This training resource is intended for use by trainers to help participants improve performance in inexperienced staff and when dealing with seldom-used procedures by developing job cards or guides.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 10 |
| Typical Duration: | 02:00:00 |
| No of Pages: | 12 |
Resources: View standard resources for Fenman training activities
Additional resources: PCs and a laminating machine (optional)
Purpose: This training resource is intended for use by trainers with participants who seek to enhance their own or others performance by introducing job cards.
Download the training activity, Introducing job cards/guides as featured in the Fenman training manual; People Development Methods