Key Concerns
Featured in the The Trainer's Quality Pack training manual
By Tony Bray
Category: Quality Improvement
Credit price: 2 download credits (Single user)
What’s important to us?
After a brief introduction, the participants consider individually what the main concerns of their customers, their company and their staff might be. Team discussions follow to identify common themes or opportunities, and you conclude the session in a plenary discussion.
Who is it for: This training resource is intended for use by trainers to get a quality programme underway.
- Themes:
- Developing quality consciousness,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 01:00:00 |
| No of Pages: | 3 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers early in a quality initiative to help participants develop personal ownership of the programme.
Download the training activity, Key Concerns as featured in the Fenman training manual; The Trainer's Quality Pack