Knowledge into action
Featured in the Knowledge Management training manual
By Mike Bagshaw & Paul Phillips
Category: Management
Credit price: 4 download credits (Single user)
To ensure that organisations don’t just talk about but act on the knowledge they accumulate, it is important that they are capable of turning knowledge into real, valued actions. If the purpose of knowledge management is to add value, increase competitiveness, create business opportunities and increase profit, then the greatest value is only achieved if organisation, teams and individuals really do change the way they do things. To ensure that the participants support their organisations in not just talking about but acting on accumulated knowledge, this training activity describes some methods for converting knowledge to action. This training activity looks at the blockages to moving from ‘knowing’ to ‘action’, and converting tacit (unsaid) knowledge to explicit knowledge to action.
You begin this training activity with an input on inertia and how organisations often get stuck moving from knowledge to doing. You then run a brainstorm, asking the participants, ‘what stops people from acting?’ You address the topic of why people get stuck in chat not change. Using, firstly, mini-case scenarios, then a handout questionnaire to diagnose the ‘health’ of the organisation, and finally a case study on turning chat into actions, you then lead into a discussion. Next, you explore the features of organisations that are effective in turning knowing into doing. Participants then work on an action readiness assessment to assess their organisations’ readiness for moving from knowing to action. After discussion, you explore what motivates people to act, using brainstorming, presentation, discussion, another input and a group demonstration with debrief.
Who is it for: This training resource is intended for use by trainers to engage the participants in an exercise designed to encourage a ‘felt responsibility’ for specific goal-oriented steps to improve the knowledge management process.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 04:25:00 |
| No of Pages: | 41 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers towards the latter part of most development programmes to ensure knowledge is converted into action.
Download the training activity, Knowledge into action as featured in the Fenman training manual; Knowledge Management