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Hello. How are you?

Featured in the Essential Interpersonal Skills for Outstanding Managers training manual

By Eddie Davies

Category: Communication Skills

Credit price: 4 download credits (Single user)

Many individuals are involved in roles where they have to meet other people for the first time on a regular basis. An ability to make a favourable first impression and continue to build a relationship based on mutual interest and understanding is central to these roles. This training activity offers a systematic way of exploring and developing the interpersonal skills needed to build and maintain a close relationship.

You begin this training activity with the participants recalling a time when they felt new and uncomfortable in an interpersonal setting. You use this experience to introduce them to the four key ingredients of an approach they can use to develop and maintain good relationships and rapport with individuals, at work and in social settings. During the training activity, the participants explore each of these four elements: making an entry; taking the initiative; finding out about the other person; and maintaining the relationship. For each element, the participants consider the concepts involved and try out a practical application. The training activity closes with a learning review that anticipates an impending interpersonal interaction, and asks the participants to plan to use the knowledge, skills and attitudes studied during the session.

Who is it for: This training resource is intended for use by trainers to enable participants to define and examine the skills and attitudes necessary for building and maintaining effective relationships at work and in a variety of social settings.

Resource Type:Activity
Min Group Size:4
Max Group Size:12
Typical Duration:02:50:00
No of Pages:28

Resources: View standard resources for Fenman training activities

Purpose: This training resource is intended for use by trainers as a stand-alone session on building and developing rapport or used as an integral part of a management and interpersonal skills development programme. The training activity deals with the excellent foundation skills that underpin other approaches to interpersonal communication. It works best, therefore, if used in the earlier part of any wider development programme where it will have the additional benefits of breaking the ice between participants as well as introducing them to new concepts and skills.

Download the training activity, Hello. How are you? as featured in the Fenman training manual; Essential Interpersonal Skills for Outstanding Managers