Managing assertively
Featured in the The Essentials of Management training manual
By Eddie Davies
Category: Management
Credit price: 4 download credits (Single user)
This training activity will help increase participants’ ability to manage their people without using manipulation.
You start the training activity by leading a discussion which identifies the importance of the style a manager uses to achieve the purpose of their job. You help the participants to identify and explore three different styles of behaviour, and the underlying influences that affect a manager’s approach are discussed. The participants then take part in a group exercise which helps them to define each category and recognise typical behaviour and consequences of using that style. The rights and obligations that an assertive manager can expect and owes to their staff are listed, before you move on to discuss how best the participants can manage people who have authority over them at work. You help the participants prepare a checklist of behaviours to use before and during any potential confrontation with their boss. This is followed by a practical role-play exercise which gives participants the opportunity to gauge the effectiveness of each style of behaviour and to try out the assertive checklist. You conclude the training activity by generating a key point summary which identifies action plans for being an assertive manager at work.
Who is it for: This training activity is intended for use by trainers to help participants learn how to manage others without manipulating them.
- Themes:
- Assertiveness skills,
- Building and leading a team,
- Coaching skills,
- Communication skills,
- Counselling skills,
- Customer care,
- Disciplinary interviews,
- Inter-personal skills,
- Introduction to management,
- Managing change,
- Middle management skills,
- Negotiation and influencing skills,
- Project management,
- Self-development,
- Stress management,
- Supervisory skills,
- Team leadership,
- Time management,
- Women into management,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 04:20:00 |
| No of Pages: | 28 |
Resources: View standard resources for Fenman training activities
Purpose: This training activity is intended for use by trainers for all management and supervisory training. It is designed to be used at the early stages of any programme that aims to give the participants options when choosing interpersonal behaviour. It is equally applicable as a foundation session on a programme on assertiveness skills, communicating skills, customer care, team building, and self-development.
Download the training activity, Managing assertively as featured in the Fenman training manual; The Essentials of Management