Managing conflict with colleagues
Featured in the Managing Conflict training manual
By Caroline Love
Category: Conflict Resolution
Credit price: 4 download credits (Single user)
Staff in teams have to work closely together: one of the benefits of team working is sharing ideas – the synergy of bringing people together. This inevitably leads to conflict between team members at times. This training activity is an opportunity for the participants to practise their skills for managing one-to-one conflicts with team colleagues and to achieve positive outcomes.
After an introduction to the purpose of the training activity, the participants identify the effects, both positive and negative, of conflicts between team colleagues. The training activity continues with a role-play exercise: the participants identify a particular conflict situation that they find challenging and work on it with a partner. The participants review their learning together and develop a list of good practice guidelines for managing one-to-one conflicts. The training activity closes with a summary of the key points.
Who is it for: This training resource is intended for use by trainers to provide participants with an opportunity to practise their conflict management skills, using a real example.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 01:45:00 |
| No of Pages: | 22 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers as part of a programme on managing conflict. The training activity is a practice opportunity and is best used as a penultimate activity to reinforce learning developed throughout a programme. It is an active exercise which uses role-play and energises the participants. You can also use this training activity in programmes on team development, personal development, effective business relationships, customer care, and leadership skills.
Download the training activity, Managing conflict with colleagues as featured in the Fenman training manual; Managing Conflict