Managing difficult situations
Featured in the Developing People: The Manager's Role training manual
By Caroline Love
Category: People Management and Motivation
Credit price: 3 download credits (Single user)
Managers will experience difficult behaviour in their staff at some stage in their career. Managers who aim to develop their staff and promote learning and change will, at times, meet resistance. This training activity provides an opportunity for managers to devise developmental strategies to deal with difficult behaviour and overcome resistance.
You introduce participants to the purpose of the training activity and the case studies. In small groups, the participants work through the case studies and respond to the questions that accompany them. During the whole-group feedback session, you note key strategies devised by the participants. They then consider the model of the functions of supervision and how their strategies link to the different functions. Through discussion, participants review their strategies and devise optimum developmental strategies using SWOT analysis.
Who is it for: This training resource is intended for use by trainers to help participants work with difficult behaviour and overcoming resistance.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 01:25:00 |
| No of Pages: | 16 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers in the early stage of a training programme on developing people: the manager’s role to reinforce the development possibilities of the manager’s role. The training activity can also be used in a programme on staff support and supervision or a management development programme.
Download the training activity, Managing difficult situations as featured in the Fenman training manual; Developing People: The Manager's Role