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Managing diversity

Featured in the Valuing Diversity at Work training manual

By Ken Birkett & Val Rowland

Category: Diversity

Credit price: 3 download credits (Single user)

Managing diversity is about valuing differences. It is about treating people with dignity and allowing everyone to be able to perform to their level of ability. From the organisation perspective it means improved effectiveness and efficiency; for example customer relations can be much better. There has been a significant change in the expectation of customers in recent years. Both internal and external customers expect customer care, and they are themselves diverse, reflecting the structure of society in general. Diversity differs from the traditional view of equal opportunities because it covers a much wider framework than legal requirements; it is an important change of emphasis. All employees must accept the differences between individuals and the value the benefits that such diversity brings.

You begin this training activity asking the participants to consider what managing diversity means before defining the term. They then engage in an exercise concerned with the differences between human beings and money and examine the key points of difference. The participants go on to explore differences between individuals and between groups of people and the effects of those differences in the workplace. In the final exercise, you encourage the participants to reflect on what an understanding of diversity can do for an organisation.

Who is it for: This training resource is intended for use by trainers to introduce the concept of diversity and encourage the participants to accept differences between individuals and value the benefits that such diversity brings.

Resource Type:Activity
Min Group Size:4
Max Group Size:12
Typical Duration:02:30:00
No of Pages:16

Resources: View standard resources for Fenman training activities

Purpose: This training resource is intended for use by trainers in equal opportunity programmes, management development, leadership and interpersonal skills programmes.

Download the training activity, Managing diversity as featured in the Fenman training manual; Valuing Diversity at Work