Customer Profile Review
Featured in the The Trainer's Quality Pack training manual
By Tony Bray
Category: Quality Improvement
Credit price: 2 download credits (Single user)
How close are you to your customers?
You begin the training activity with a brief introduction and then the participants work through a detailed questionnaire which reveals how close they are to their customers. Discussion with other teams members follows, which provides an opportunity to develop personal action plans. Finally, you review the session in a plenary discussion.
Who is it for: This training resource is intended for use by trainers to show participants the importance of listening to customers’ needs.
- Themes:
- Developing quality consciousness,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 01:05:00 |
| No of Pages: | 9 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers early in a quality initiative to gain commitment to the programme. It will also help your delegates to focus on potential areas for quality improvement. It can be used periodically to ensure that you maintain the very best relationships with customers. You may also wish to use it to select the priority areas for development and training.
Download the training activity, Customer Profile Review as featured in the Fenman training manual; The Trainer's Quality Pack