Measure What's Important
Featured in the The Trainer's Quality Pack training manual
By Tony Bray
Category: Quality Improvement
Credit price: 3 download credits (Single user)
How well do you think you’re doing?
You begin the training activity by reviewing the importance of work measurement, with the participants then exploring how a manager of a familiar business, a hotel, could measure his or her own performance. Having explored the use of the techniques on a neutral, non-threatening area, the participants then start to develop similar measurements for their own jobs. They leave the first session with at least one realistic and achievable measure. Having tried out their measures for real, the participants return for a final session to review what they achieved, and how they can improve on what they have done.
Who is it for: This training resource is intended for use by trainers to encourage participants to think about how they can measure their own work performance and how they can improve on it.
- Themes:
- Developing quality consciousness,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 05:25:00 |
| No of Pages: | 13 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers with teams at any stage of a quality programme, with the generally difficult task of measuring what’s important. Some departments lend themselves more readily to measurement than others, typical examples being production or installation, where ‘hard’ services or products are provided. Using the techniques outlined in this session will enable service departments, often providing intangible services, to readily measure how well they are performing.
Download the training activity, Measure What's Important as featured in the Fenman training manual; The Trainer's Quality Pack