Memory improvement techniques: Thanks for the memory
Featured in the Creative Customer Contact training manual
By Carole Williams
Category: Customer Service
Credit price: 4 download credits (Single user)
This training activity focuses on memory improvement of participants' in order to recall customer names and details, lists of products, and service information and prices. The training activity will help participants to learn how to use memory improvement techniques and tools which will delight their customers. More and more these days great customer service is about great relationships. In the final analysis it is always people – specifically individuals – who make a difference to the customer. The memory is one of the most powerful parts of the brain, recording absolutely everything that ever happens from the moment of birth. So how is it that your memory sometimes seems unable to recall the information you need at the critical moment? This memory improvement training activity will cover various training exercises which you can use to lead participants in understanding a little bit more about how their memory works. It aims to help participants to become aware of memory improvement techniques and skills which will help them to remember (store information) and recall (bring information to mind again) more effectively. Most importantly, it will help them improve their memory to remember the important things which will impress, surprise, and delight their customers.
This training activity begins the process of helping participants to improve the power of their memory recall. It introduces simple-to-use memory improvement memory techniques which come quite naturally. It begins by introducing participants to a range of techniques designed to aid memory recall. By means of a story it takes them on a journey of exploration about how to commit things to memory. It then takes them through ‘association’, ‘acronyms’ and ‘creative sentences’, giving them opportunities to practise individually, in pairs, and in threes throughout the training activity. The ‘use it or lost it’ ethos is strong in this training activity, and participants will need to understand that they need to practise the memory improvement techniques and tools over a period of time until they become a habit. In the training exercises, you can begin with general everyday items for the practice and progress to examples directly related to participants’ own work with customers.
Who is it for: This training activity is intended for use by trainers to introduce memory improvement techniques to help participants improve their memory retention and recall skills.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 02:15:00 |
| No of Pages: | 24 |
Resources: View standard resources for Fenman training activities
Purpose: This memory improvement training activity can be used as part of a customer service course. Alternatively, it can be used as a preliminary to any new information or services being provided within an organisation. It can also be used in conjunction with the ‘Minding your customers’ training activity, which explains Mind Mapping. Having recorded customer details on a Mind Map, the most effective thing participants can do for the customer is to find an appropriate memory technique to memorise anything which is important to the customer for future interface.
Download the training activity, Memory improvement techniques: Thanks for the memory as featured in the Fenman training manual; Creative Customer Contact