Conflict Management, Negotiating to minimise differences
Featured in the Dealing with Difficult and Aggressive Behaviour training manual
By Caroline Love
Category: Conflict Resolution
Credit price: 3 download credits (Single user)
One of the causes of difficult or aggressive behaviour is the frustration people experience when faced with differences that seem insurmountable. This training activity provides an opportunity for participants to practise negotiating and to consider the key factors in negotiating to minimise differences.
This is a quick and lively training activity. The exercise is a snowball; the participants start off working individually, in pairs, fours, eights, and then as a whole group, to identify important factors for negotiation. The plenary discussion identifies the learning.
Who is it for: This training activity is intended for use by trainers to enable participants to identify factors for successful negotiating and to practise negotiating techniques throughout the lively exercise.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 01:05:00 |
| No of Pages: | 12 |
Resources: View standard resources for Fenman training activities
Purpose: This training activity is intended for use by trainers during a programme on dealing with difficult and aggressive behaviour. It is not too long and the method is lively and challenging. You can also use it to break up the programme. It introduces the participants to the notion of rapport (see ‘Positive relationships – building rapport) and to the importance of body language or non-verbal behaviour (see ‘Non-verbal behaviour’). If you plan to use these activities in your programme, tell participants this at the relevant time. This training activity can also be used on conflict resolution, or negotiating skills programmes.
Download the training activity, Conflict Management, Negotiating to minimise differences as featured in the Fenman training manual; Dealing with Difficult and Aggressive Behaviour