Non-verbal behaviour
Featured in the Dealing with Difficult and Aggressive Behaviour training manual
By Caroline Love
Category: Conflict Resolution
Credit price: 4 download credits (Single user)
Non-verbal behaviour accounts for up to 70 per cent of the message we receive – it is not what we say but the way that we say it that counts. The most helpful words will have entirely unintended results if the body language is not in line with the words. We are more likely to find ourselves faced with difficult and aggressive behaviour if we do not attend to our own body language to ensure that it is congruent with what we are saying. We can also develop our skills to read other people’s body language.
This training activity takes the form of an exercise where the participants, who have each been briefed to adopt particular body language, hold a discussion on a given topic, while observers identify the effects of the body language on the discussion. When the exercise is over, all the participants reflect on the effects of their body language on the discussion and identify appropriate body language.
Who is it for: In this training activity, intended for use by trainers, participants play a body language game to note the impact of non-verbal behaviour on communication. They then move on to consider their learning about body language and strategies to use to ensure t
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 01:05:00 |
| No of Pages: | 23 |
Resources: View standard resources for Fenman training activities
Purpose: This training activity is intended for use by trainers in a programme on dealing with difficult and aggressive behaviour; it is fairly light-hearted and not very long, so can be used as an energiser, perhaps after lunch. You can use it to provide variety and a change of pace in your programme. It can also be used in programmes on communication skills, conflict resolution, and negotiating skills.
Download the training activity, Non-verbal behaviour as featured in the Fenman training manual; Dealing with Difficult and Aggressive Behaviour