Reviewing performance
Featured in the Developing People: The Manager's Role training manual
By Caroline Love
Category: People Management and Motivation
Credit price: 3 download credits (Single user)
Managers have to be able to work with their staff to review performance. In effective handling of performance reviews and appraisals can lead to mistrust between managers and staff. There needs to be a shift away from the one-off annual appraisal interview and a move towards incorporating performance review into day-to-day management. Effective reviews are regular, ongoing, positive, supportive and enabling, and happen in both formal and informal settings.
After a short introduction, the participants consider the core skills that promote clarity in reviewing performance: active listening (attentive silence, reflecting, paraphrasing and summarising), and questioning (open, probing and closed questions). There is then an opportunity for participants to practise these skills and to receive feedback on their use of skills. The training activity ends with the participants reviewing their skills by individually completing a self-assessment.
Who is it for: This training resource is intended for use by trainers to enable participants to use listening and probing skills to review the past and plan for the future.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 02:15:00 |
| No of Pages: | 16 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers to be incorporated in a programme on developing people: the manager’s role. Depending upon the programme objectives and the other planned activities, include it to help provide a variety of training activity for participants. This training activity is also relevant for any management development programme, or programmes on staff supervision, performance review, appraisal, leadership, or strategic planning.
Download the training activity, Reviewing performance as featured in the Fenman training manual; Developing People: The Manager's Role