Personal Consumer Experience
Featured in the The Trainer's Quality Pack training manual
By Tony Bray
Category: Quality Improvement
Credit price: 2 download credits (Single user)
What’s it like being a customer?
You briefly introduce the session and invite the participants to review their own personal experiences as customers or consumers. In teams the participants then discuss their best and worst experiences, and how the suppliers could have improved on their service or product. A closing plenary discussion pulls together the key learning points.
Who is it for: This training resource is intended for use by trainers to enable participants to put the quality initiative into a personal perspective.
- Themes:
- Developing quality consciousness,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 00:35:00 |
| No of Pages: | 3 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers early in a quality programme to gain the commitment of people to the initiative.
Download the training activity, Personal Consumer Experience as featured in the Fenman training manual; The Trainer's Quality Pack