Picture presentations for customer service
Featured in the Creative Customer Contact training manual
By Carole Williams
Category: Customer Service
Credit price: 4 download credits (Single user)
As children, we are all enthralled by stories at school, at home, in books, in theatre and on TV and film. We love the images the story-teller builds for us as we read or listen to the plot unfold. As we grow older we often have fond memories of our favourite story being read to us or seeing our favourite film again and again. This training activity aims to develop more effective presentation, meeting skills and customer interface skills by demonstrating and exploring how participants can deliver key messages ensconced in stories and images. Using the logical sequence of the brain, participants will be able to improve their presentation and meeting skills and make their messages come alive for their audience.
The training activity begins with total involvement from the group. Looking at improvisation skills, they play with a very up-front public introduction to themselves. It goes on to involve the group in a short reminder about other considerations when presenting themselves. It moves on to develop their story-telling techniques. It also previews how they can elicit different states in their audience. The whole activity culminates in a session which demonstrates how participants can install and deliver key messages effectively.
Who is it for: This training activity is intended for use by trainers as an effective practical session for enhancing presentation skills.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 02:30:00 |
| No of Pages: | 22 |
Resources: View standard resources for Fenman training activities
Additional resources: 5 plain white postcards for each participant, A stop-watch, A microphone, amplifier and speakers (optional).
Purpose: This training activity can be used at an intermediate stage in a training programme to increase confidence once participants are feeling comfortable. It can also be used as part of a longer customer service programme to demonstrate a more effective customer interface or to develop current presentation skills.
Download the training activity, Picture presentations for customer service as featured in the Fenman training manual; Creative Customer Contact