Positive relationships - building rapport
Featured in the Dealing with Difficult and Aggressive Behaviour training manual
By Caroline Love
Category: Conflict Resolution
Credit price: 3 download credits (Single user)
Difficult and aggressive behaviour may be a response to a communication breakdown. Effective communicators establish rapport naturally in any situation. We all establish rapport naturally with people that we know well. This training activity provides an opportunity to consider key rapport-building skills and to practise them.
Following a brief introduction to the key rapport-building skills of mirroring, matching, pacing and leading, the participants practise using these skills to establish and build rapport. The training activity closes by introducing opportunities to practise these skills.
Who is it for: This training activity is intended for use by trainers with participants who may be experiencing difficult and aggressive behaviour as a response to communication breakdowns. This training activity helps participants to build rapport, introducing the key
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 00:40:00 |
| No of Pages: | 18 |
Resources: View standard resources for Fenman training activities
Purpose: Building rapport is fundamental to all effective communication. This training activity is intended for use by trainers on a programme on dealing with difficult and aggressive behaviour. It is short and fairly light-hearted so it can be used to change the pace of the programme and break up the day. It can also be used on any management development or communication skills programme.
Download the training activity, Positive relationships - building rapport as featured in the Fenman training manual; Dealing with Difficult and Aggressive Behaviour