Oral communication skills
Featured in the The Project Management Activity Pack training manual
By Eddie Davies
Category: Management
Credit price: 4 download credits (Single user)
Research into what makes individuals effective communicators in a variety of fields has consistently identified three important ingredients: asking questions, using positive body language, and active listening.
You introduce the training activity by establishing that communication is a central part of any project manager’s role. This is reinforced by a short exercise in which the participants chart the network of contacts with whom they are in regular contact. By the use of an exercise involving the whole group, you then go on to establish that communication as it is generally practised by managers – that is, largely one way with little feedback – is not the most effective. You introduce the group to the three aspects of communication they need to master if they want to develop effectiveness in this area: questioning technique, body language, and responding skills. Through a variety of small-group exercises you enable the participants to recognise and develop each of these. The training activity ends with each member identifying a key area they can easily apply to either their work or their home life which will have an immediate impact on developing their communication skills. Participants are encouraged to fill in their learning review diary.
Who is it for: This training resource is intended for use by trainers to introduce participants to the essential skills they need to carry out effective face-to-face project management discussions, and to give them the opportunity to practise and develop those skills.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 02:45:00 |
| No of Pages: | 27 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers at the foundation stage of any event designed to improve the communication skills of project managers. It is equally applicable as a refresher for experienced project managers or as an introduction for new entrants to the specialism. Communication skills underpin all aspects of managerial performance. The training activity can also be used on a variety of other management development events such as: introduction to management; team and leadership skills; assertiveness; negotiation skills, developing sales staff; and interviewing skills courses of all types.
Download the training activity, Oral communication skills as featured in the Fenman training manual; The Project Management Activity Pack