Families of Tools and Techniques for Quality Improvement
Featured in the The Trainer's Quality Pack training manual
By Tony Bray
Category: Quality Improvement
Credit price: 2 download credits (Single user)
How many different tools and techniques are there?
You gather the participants around a collection of approximately 30 mixed household tools, which initially they will see as a collection of individual items. Gradually, they come to recognise that there are ‘families’ of tools which perform similar jobs, and that this analogy can also be applied to managerial tools and techniques.
Who is it for: This training resource is intended for use by trainers to demonstrate how the tools and techniques for quality improvement can be grouped into five ‘families’.
- Themes:
- Developing quality consciousness,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 00:30:00 |
| No of Pages: | 9 |
Resources: View standard resources for Fenman training activities
Additional resources: A mixture of 30 everyday household tools.
Purpose: Most newcomers to the quality arena quickly realise that there is an ever-growing lists of tools and techniques. What do they all do? How do they all relate to each other? Do I need to understand all 30, or 40, or 50? It can put people off very quickly, and instead of ‘analysis’ you can end up with ‘paralysis’. This training resource is intended for use by trainers early in a quality initiative to help participants understand how the huge list of apparently different, and sometimes confusing, tools and techniques can be more easily understood.
Download the training activity, Families of Tools and Techniques for Quality Improvement as featured in the Fenman training manual; The Trainer's Quality Pack