Questioning skills
Featured in the Discipline and Grievance: 30 case studies and activities training manual
By Gill Hardy & Gill Kelley
Category: Conflict Resolution
Credit price: 2 download credits (Single user)
This training resource comprises a case study that represents the fourth part of a disciplinary interview – using questioning to gain information.
This training resource uses a case study to illustrate different question types. The participants read the dialogue between the manager and the employee, and identify the different types of question, and the reasons why each is used. The training activity can also be used to conclude a session on questioning skills. The trainer’s role is to record the feedback from each pair on a flipchart. Participants work individually, and then check their understanding with a partner before feeding back to the main group.
Who is it for: This training resource is intended for use by trainers with supervisors, team leaders and managers who are responsible for managing themselves and others.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 00:20:00 |
| No of Pages: | 7 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers to enable participants to identify different types of question used within a disciplinary interview, and to discuss the benefits of using each question type.
Download the training activity, Questioning skills as featured in the Fenman training manual; Discipline and Grievance: 30 case studies and activities