Digging deeper
Featured in the Managing Discipline and Grievance training manual
By Aileen Goodman & Caroline Love
Category: Conflict Resolution
Credit price: 3 download credits (Single user)
Questions are a valuable tool for managing discipline and grievance. It takes practice to ask the right sort of questions to get to the truth or the bottom of what has happened and to start investigating problems. Questioning without listening becomes an interrogation; both questioning and listening skills have to be used to manage discipline effectively. Shared problem solving also has to include being open to being questioned by others.
You use a fun introductory exercise to help participants to start thinking about how questions are used and to help to build trust. Small groups then use a structured exercise to explore the use of questions to help investigations and problem solving. Your can repeat this small group exercise to give further practice. If you do, then you use a short energiser exercise before participants return to their small groups to repeat the exercise. The training activity ends with participants completing a learning log to help them recognise how they can use questions in the future and be proactive about putting their learning into practice.
Who is it for: This training resource is intended for use by trainers to give participants the opportunity to think about how questions are used, and helps to build trust.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 02:30:00 |
| No of Pages: | 16 |
Resources: View standard resources for Fenman training activities
Additional resources: Materials for tea/coffee morning, Stop watch with second hand (optional)
Purpose: This training resource is intended for use by trainers as part of a programme on managing discipline and grievance. It can also be used as part of programmes on customer care, developing business skills, management development, managing for the first time, personal development, problem solving and decision making, staff support and supervision and team development. It is best done either mid-morning or mid-afternoon to take advantage of the fact that the introductory exercise offers refreshment.
Download the training activity, Digging deeper as featured in the Fenman training manual; Managing Discipline and Grievance