Responses to the phases of an incident
Featured in the Dealing with Difficult and Aggressive Behaviour training manual
By Caroline Love
Category: Conflict Resolution
Credit price: 3 download credits (Single user)
The range of possible responses to any potentially difficult incident is enormous and our immediate, knee-jerk response is not always the most helpful or professional. This training activity provides an opportunity for the participants to consider all their responses to the phases of a real, or imagined, incident. They will have the chance to explore both helpful and unhelpful responses, in a safe environment, and to identify helpful ones.
You introduce the purpose of the training activity and then remind the participants of, or introduce them to, the phases of a difficult incident. The participants work individually and then in small groups to identify their feelings and their likely responses during these phases. Using the whole group, you develop a list and move on to identify helpful responses. The participants then explore what they and others need to do to help them to respond helpfully to difficult incidents in the future. The training activity ends with a summary of the learning which leads in to further activities in your programme.
Who is it for: This training activity is intended for use by trainers to enable participants to consider responses they have had in the past to incidents, sorting these into helpful and unhelpful categories and planning how to promote helpful responses.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 02:05:00 |
| No of Pages: | 15 |
Resources: View standard resources for Fenman training activities
Purpose: This training activity is intended for use by trainers early in a programme on dealing with difficult and aggressive behaviour. It can also be used in any programme on dealing with violence and aggression, or managing conflict.
Download the training activity, Responses to the phases of an incident as featured in the Fenman training manual; Dealing with Difficult and Aggressive Behaviour