Coaching to work with four major personality styles
Featured in the The Coaching Skills Activity Pack training manual
By Tony Gillen
Category: Mentoring and Coaching
Credit price: 3 download credits (Single user)
This training activity focuses on the ‘people’ side of working with customers and colleagues. Participants consider the traits and behaviours of the four major personality styles. They look at how to recognise them and how to respond to customers who exhibit those styles. By ‘getting on their wavelength ‘ sales and customer service people who build rapport more quickly and, in so doing, they will work more effectively.
You begin the training activity by reviewing the four major personality styles. The participants then work in groups to explore and define the styles in more detail. They present their ideas in a feedback session and go on to consider how they should behave in order to get on the other persons wavelength. You then introduce a simple, self-coaching technique, which enables the participants to measure their own behaviour and find ways of working more effectively with the different styles.
Who is it for: This training resource is intended for use by trainers to improve participant’s ability to sell products to customers.
- Themes:
- Coaching,
- Selling,
- Customer care,
| Resource Type: | Activity |
| Min Group Size: | 6 |
| Max Group Size: | 12 |
| Typical Duration: | 01:25:00 |
| No of Pages: | 20 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers with all staff who must work effectively with internal and external customers at the ‘people’ level.
Download the training activity, Coaching to work with four major personality styles as featured in the Fenman training manual; The Coaching Skills Activity Pack