Gleaning tacit knowledge
Featured in the Knowledge Management training manual
By Mike Bagshaw & Paul Phillips
Category: Management
Credit price: 3 download credits (Single user)
In the rush to get things done, we rarely take time to review what we have learned from completed tasks. This is especially true when things haven’t worked out as well as we hoped they would. In these cases, the tendency is often to look for someone to blame. However, there is usually a great deal of knowledge that is gathered in these projects which could be put to effective use in the future. In fact, we learn a great deal from experiences that are rarely made explicit so that they can be passed onto others. This training activity demonstrates how we can effectively capture knowledge through a retrospective analysis of events, and make that knowledge accessible to others.
You begin this training activity with an input on time-lining as a knowledge interview tool. The method is shown and discussed, and the concept of dimensions of knowledge introduced. The group is divided into pairs to practise, giving them two key outputs to produce: what they learned and what thoughts they had about delivery of that knowledge to others. You summarise by discussing their findings and the application of the technique.
Who is it for: This training resource is intended for use by trainers to demonstrate to participants a technique called ‘time-lining’ which enables them to capture useful tacit knowledge from people’s past experience.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 01:50:00 |
| No of Pages: | 12 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers with participants in project-based learning sessions, as a review training activity on most training courses and in ongoing change management programmes.
Download the training activity, Gleaning tacit knowledge as featured in the Fenman training manual; Knowledge Management