It's not what you say, it's the way that you say it!
Featured in the Essential Interpersonal Skills for Outstanding Managers training manual
By Eddie Davies
Category: Communication Skills
Credit price: 3 download credits (Single user)
Research has shown that the importance of non-verbal elements of communication can override the verbal elements if there is a lack of congruence and consistency between the two. This is particularly marked during interpersonal communications that involve feeling and opinion and explore attitudes. Effective interpersonal skills require an awareness and mastery of these non-verbal elements, and this training activity provides an opportunity for exploring and developing tone of voice in interpersonal situations.
You begin this training activity by introducing the participants to research that identifies the importance of the non-verbal elements in any interpersonal communication. You then indicate that the rest of this training activity will focus on the area of tone of voice. Next, you lead a discussion on the major aspects of the effective use of the voice in communication, illustrating the discussion with examples drawn from your own experience. The participants then have an opportunity to explore and develop their skills in each of the areas. Following this, the participants carry out a variety of exercises designed to enhance their ability to use tone of voice to change the emphasis of their message during any conversation. The training activity closes with the participants reflecting on what they have learned during the exercises and identifying ways of transferring that learning back to their workplace.
Who is it for: This training resource is intended for use by trainers to enable participants to investigate the role that tone of voice plays in communicating effectively with other people.
- Themes:
- Assertiveness,
- Coaching,
- Communication,
- Counselling skills,
- Customer care,
- Influencing skills,
- Interpersonal skills,
- Interviewing skills,
- Introduction to effective management,
- Life and career planning,
- Managing meetings,
- Negotiating skills,
- Performance management,
- Project management,
- Sales training,
- Self-assessment,
- Self-development,
- Stress management,
- Supervisory skills,
- Team-building skills,
- Team development,
- Time management,
- Trainer development,
- Women into management,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 01:40:00 |
| No of Pages: | 17 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers as a stand-alone session on developing the voice or as part of a programme aimed at developing interpersonal skills. It is designed to be used at the start of any longer programme when participants need to understand and build a solid foundation before moving on to master more complex skills.
Download the training activity, It's not what you say, it's the way that you say it! as featured in the Fenman training manual; Essential Interpersonal Skills for Outstanding Managers