Never mind the quality, feel the width
Featured in the Essential Interpersonal Skills for Outstanding Managers training manual
By Eddie Davies
Category: Communication Skills
Credit price: 4 download credits (Single user)
Many individuals have to persuade and influence other people at work in order to achieve their corporate aims. Even if they have direct line management authority over that individual, it can be difficult and often counterproductive to issue commands and expect a knee–jerk response to carrying out your instructions. Effective managers and individuals are aware of their sources of power and the various strategies they can employ in different situations with different people. This training activity focuses on the techniques and skills of assertive persuasion. This is a principled approach that leads to a win–win outcome that is beneficial to both the persuader and the subject. The training activity provides a systematic way of exploring and developing the skills involved in this technique.
You begin this activity with a discussion that leads the participants to review how much of their current role is involved in persuading and influencing other people at work. You next discuss with the participants sources of power, styles of exercising influence, and a range of influencing styles. The participants then focus on one the approaches highlighted – assertive persuasion – and study the six steps involved in using this technique. In a consolidation exercise, the participants have an opportunity to persuade someone, to be the one being persuaded, and to observe and give feedback to improve performance. You conclude this training activity with a learning review, during which the participants look back at their experiences in the consolidation exercise, look forward to a critical incident at work, and plan how they can use their new insight to help them achieve their aim when back at their workplace.
Who is it for: This training resource is intended for use by trainers to introduce participants to assertive persuasion and provide them with the opportunity to practise and plan how to develop the necessary skills.
- Themes:
- Assertiveness,
- Coaching,
- Communication,
- Counselling skills,
- Customer care,
- Influencing skills,
- Interpersonal skills,
- Interviewing skills,
- Introduction to effective management,
- Life and career planning,
- Managing meetings,
- Negotiating skills,
- Performance management,
- Project management,
- Sales training,
- Self-assessment,
- Self-development,
- Stress management,
- Supervisory skills,
- Team-building skills,
- Team development,
- Time management,
- Trainer development,
- Women into management,
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 12 |
| Typical Duration: | 02:40:00 |
| No of Pages: | 27 |
Resources: View standard resources for Fenman training activities
Purpose: This training resource is intended for use by trainers as a stand-alone session on assertive persuasion. It can also be used on training events designed to explore and develop a number of communication or interpersonal skills.
Download the training activity, Never mind the quality, feel the width as featured in the Fenman training manual; Essential Interpersonal Skills for Outstanding Managers