Listening skills - Where did I go wrong?
Featured in the Listening Skills training manual
By Jessica Madge
Category: Communication Skills
Credit price: 4 download credits (Single user)
It is vital that we listen well when we are working. However, most of us have some bad listening habits such as interrupting or daydreaming. These habits can be obvious ones which distract or deter those talking to us. Alternatively, they can be habitual mental patterns which affect our concentration, understanding and retention of information. These mental habits also affect the responses we make to talkers. In a wide variety of business situations, time is wasted, opportunities are lost and relationships are damaged by the effects of poor listening. By working on our bad listening habits, we can improve our effectiveness, encourage our colleagues and win over customers.
This training activity begins with the participants thinking about the attributes of good listeners and writing them on Post-itŪ Notes. They stick these on a drawing of a pair of ears and discuss the points that have been raised. The feelings engendered by good listening are identified. There follows a process of identifying and discussing bad listening habits and the effect these have on others and on the organisation. Next, there is an active exercise in which it will emerge that our bad habits are at their worst when we are bored, busy or stressed. Finally, participants identify their own bad habits and work in pairs to make a plan for eliminating them.
Who is it for: This training activity is intended for use by trainers to help participants look at the effects of good and bad listening habits, to identify their own bad habits and develop a plan for eliminating them.
- Basic listening skills,
- Dealing with complaints and aggression,
- Fault diagnosis,
- Management and supervision,
- Performance management,
- Client handling,
- Emotional intelligence,
- On the telephone,
|Min Group Size:||4|
|Max Group Size:||20|
|No of Pages:||32|
Resources: View standard resources for Fenman training activities
Additional resources: Clipboards for participants (optional)
Purpose: This basic training activity can be used as part of an ongoing programme or as part of a course on topics such as counselling, appraisal, dealing with customers/clients, negotiating, selling, interviewing, and supervisory or management style.Download the training activity, Listening skills - Where did I go wrong? as featured in the Fenman training manual; Listening Skills