How can I make sure I am achieving what I want to?
Featured in the Call Centres: Maximising Performance training manual
By Tony Lockwood
Category: Sales Skills
Credit price: 4 download credits (Single user)
As the world becomes more competitive, in order to survive and progress, we need to understand ourselves better and the elements that drive our personal performance. In today’s competitive environment, organisations have to rely on the quality and performance of their people to make them successful. Increasingly, these same organisations are looking to performance that provides leverage, whilst at the same time reducing overheads. This can result in great uncertainty and staffing issues. However, these challenges create opportunities for the forward-thinking ‘successful’ individual who knows what they want and can progress relatively unscathed towards their vision. These people succeed where others fail because they have belief, vision, a positive attitude and a clear desire to succeed. This training activity introduces a number of techniques to the participants to analyse themselves and their own personal beliefs and values, to build goals for the future linked into those of the organisation, and to understand how they can progress towards these goals and therefore improve their own personal performance.
The training activity begins with a ‘warm-up’ exercise to help the participants to get to know each other, and to introduce the idea of ‘thinking big’, which will provide an early indication of the participants’ existing goals and achievements. The participants will then move on to discuss the four core elements required for success in any given field. Each element is examined in greater detail and examples given to illustrate the impact of each one. The participants are required to draw on their personal experiences and contribute these to group discussions and individual exercises. The training activity then focuses on setting goals and objectives (those of the organisation and the participants’ own) planning the goals, and where to concentrate participants’ efforts to be successful in meeting their goals and enhancing their performance.
Who is it for: This training activity, intended for use by trainers, focuses upon the individual and helps them to associate developing synergistic beliefs and values with the call centre/organisation strategy.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 8 |
| Typical Duration: | 03:55:00 |
| No of Pages: | 24 |
Resources: View standard resources for Fenman training activities
Additional resources: An egg-timer or a hard-boiled egg, optional prizes.
Purpose: This training activity is intended for use by trainers and is designed to be used primarily with more experienced members of call centre staff. It enables them to review their present performance and identify ways to improve. The activity is also suitable for more recently appointed staff. However, they must be aware of the existence of organisational strategy and be prepared to link their own performance goals with these at a basic level.
Download the training activity, How can I make sure I am achieving what I want to? as featured in the Fenman training manual; Call Centres: Maximising Performance