Keeping on track
Featured in the Managing Conflict training manual
By Caroline Love
Category: Conflict Resolution
Credit price: 3 download credits (Single user)
How often to you become involved in unwanted or unanticipated conflict situations when you least expect it? You set out to achieve something, at a meeting or on the telephone, and suddenly you realise that you are not going to get what you want. The situation has abruptly blown up out of all proportion and developed into a potential conflict situation. To what extent is this down to your behaviour (what you say or do)? What can you do to prevent, or at least minimise, the chances of this happening? This training activity provides an opportunity for the participants to identify conflict-provoking behaviours, and to analyse their own behaviour to assess the extent to which their behaviour is likely to cause conflict. The participants then move on to develop strategies to address their possibly provocative behaviour, so that they can achieve what they want and keep on track.
You begin with a short introduction to the purpose of the training activity, and the participants then develop a list of behaviours that might provoke conflict. They then group the possibly provocative behaviours and move on to self-assess their own behaviour in recent conflict situations. Working in pairs, the participants identify strategies that they can employ to avoid using possibly provocative behaviour in future. In the whole group, the participants then share their strategies. The training activity closes with a brief input on the importance of review, stressing the importance for the participants of developing the habit of learning from their experiences so as to attain and maintain helpful, effective behaviour in future and thus reduce the risk of provoking conflict.
Who is it for: This training resource is intended for use by trainers to allow the participants to identify behaviours that can lead to potential conflict, to self-assess their own behaviour and to develop strategies to manage their own potentially provocative behaviours so they keep on track.
| Resource Type: | Activity |
| Min Group Size: | 4 |
| Max Group Size: | 20 |
| Typical Duration: | 01:55:00 |
| No of Pages: | 20 |
Resources: View standard resources for Fenman training activities
Additional resources: Brown paper (1.5 x 1 metre).
Purpose: This training resource is intended for use by trainers as part of a programme on managing conflict. The participants work in pairs to analyse conflict situations they have experienced and use questions to help each other be very specific. If you plan to use the training activity, ‘Soothing or stoking: the use of questions’, it is helpful if you do so before this training activity. This training activity can also be used in programmes on team building, team development, leadership skills, managing effective business relationships, and supporting and supervising staff.
Download the training activity, Keeping on track as featured in the Fenman training manual; Managing Conflict